Effective Date: 01/09/2024
Thank you for shopping with Zapster! We strive to provide you with a seamless shopping experience, from order placement to delivery. Below are our shipping and return policies.
Shipping Policy
Delivery Timeframe:
We are pleased to offer fast shipping across Pakistan. All orders are typically delivered within 2 to 3 business days from the date of purchase.
Shipping Costs:
- Standard shipping is free on all orders over [insert amount].
- For orders below [insert amount], a shipping fee of [insert fee] will apply.
Order Processing:
- Orders are processed within 1-2 business days.
- You will receive a confirmation email with tracking information once your order has shipped.
Delivery Areas:
We deliver to all major cities and towns across Pakistan. If you have any questions about delivery to your area, please contact our customer service team.
Return Policy
Return Eligibility:
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 14 days of receiving your order.
Conditions for Returns:
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Certain items, such as opened beauty products and personal care items, may not be eligible for return for hygiene reasons.
Return Process:
- Contact Us: Please reach out to our customer service team at [your email address] or [your phone number] to initiate a return.
- Return Shipping: You will be responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within [insert number of days, e.g., 7-10 business days]. The refund will be issued to the original payment method.
Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Contact Us
If you have any questions regarding shipping or returns, please contact us:
Zapster Customer Service
Email:zapster001@gmail.com
Phone: 0302-1286810
Address: Rahim Yar Khan